Privacy policy


Privacy & Cookie Policy for Roommate

This Privacy Policy describes how Roommate (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from this website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

This Policy applies to personal information collected online and offline, including through our website (the "Platform"), retail partners, customer service interactions, surveys, or other engagements.

This Privacy Notice is an electronic record in the form of an electronic contract being compliant and construed in accordance with The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under The Information Technology Act 2000 and all other applicable laws (collectively referred to as “Privacy Rules”) that require publishing of Privacy Notice for the collection, use, storage and transfer of sensitive personal data.

1. Definitions

“Visitor/s”, “you”, “your” shall mean and include individuals who visit, access, and/ or use the Website.

“Personal Data” shall mean any information relating to an identified or identifiable natural person.

2. Personal Data Collected

  • Contact Information. We may collect your name, mailing address, telephone number and email address. We may also collect your mobile phone number.
  • Payment Information. We may collect your credit card number, related security codes, and billing address.
  • Shopping History. We may collect personal information about the items you viewed, added to your cart, purchased, product concerns or returned.
  • Information You Post. We may collect personal information you post in a public space on our Platform, such as a ratings and reviews feature.
  • Social Media Information. We may collect personal information you post on our social media pages. We may also collect your social media profile information and personal information posted on your page.
  • Information You Submit. We may collect personal information when you send us a message through the “Contact Us” page, raise a customer service issue, or interact with similar features. We may also collect personal information when you enter a promotion, survey, or review. This may include photos, videos and other user-generated content that you submit.
  • Demographic Information. We may collect your birthdate, age, gender, and zip code.
  • Device, Identifier & Network Information. We may collect the type of device you use to access our Platform, your device identifier, geolocation, hardware model, network related information, IP address or operating system.
  • Location Information. We may collect precise or approximate location information from your device.
  • Log, Behavior and Analytics Data. If you use our website, we may collect information about the browser you are using. We may look at what site you came from, or what site you visit when you leave us. We may collect information about how you interact with the website, including mouse movements, scrolls, clicks, and time of engagement.
  • Health-Related Information. If you choose to take our surveys, or use certain features of the Platform, we may receive from you directly certain health-related information to better serve you, such as sleep habits and health and wellness habits.

3. COOKIES

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Cookies are files placed on your device when you visit a website that allow us to recognize your device, store your preferences, analyze trends, and improve our Services.

a) Types of Cookies Used

  • Permanent cookies: These help us recognize you as an existing user, so it’s easier for you to return to the website without signing in again.
  • Session cookies: These only last for as long as the session exists and are erased when you close the browser.
  • First-party cookies: These are set by our web server.
  • Third-party cookies: These are placed by a third party on your device and may provide information to us and third parties about your usage of the website.
  • Analytical Tools: We may use services like Google Analytics and Microsoft Analytics to analyze website traffic and improve user experience.

b) Use of Cookies

We use Personal Data captured through cookies for preferences, processing, communication, analytics, and research to improve our Services and your experience.

c) Disabling Cookies

You can decide whether to accept cookies by adjusting the settings on your browser. Disabling cookies may affect the functionality of our Website.

4. Accuracy of Information

You undertake that you shall be solely responsible for the accuracy and correctness of the Personal Data you share with us.

5. Use of Personal Information

We use Personal Data to inform you about our products, process your orders, improve our Services, maintain our Website, manage our relationship with you, for internal record keeping, and to comply with legal obligations.

6. Disclosures

We do not sell or rent your Personal Data. We may disclose your Personal Data to affiliates, service providers (like payment gateways), in the event of a merger or acquisition, or to legal and regulatory authorities as required by law.

7. Data Retention

We will retain your Personal Data as long as required to provide our Services and to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Security

Your Personal Data is stored on secure cloud infrastructure. While we implement appropriate firewalls and protections, we cannot warrant the security of Personal Data transmitted, as no system is completely hack-proof.

9. Your Rights

You have the right to access, rectify, erase, or object to the processing of your Personal Data. To exercise any of these rights, please contact business@roommatemattress.com

10. Choice and Opt-Out

We may send you promotional communications. You may opt out of receiving these emails by following the unsubscribe instructions in them or by emailing business@roommatemattress.com with your request.

11. Links to other Websites

Our Website may contain links to other websites. We are not responsible for the protection and privacy of any information you provide on those sites, which are not governed by this Privacy Notice.

12. Children’s Privacy

This Website is not meant for children under the age of 18. We do not knowingly collect Personal Data from children. If a parent or guardian discovers that a child has provided us with Personal Data, please contact us at business@roommatemattress.com, and we will delete such data.

13. Governing Laws

This Privacy Notice shall be governed by the laws of the Republic of India, and the courts of Pune shall have exclusive jurisdiction to adjudicate any subject matter under this Privacy Notice.

14. Changes to this Notice

We may update this Privacy Notice from time to time. We will make it available through the Website and indicate the date of the latest revision.

 

15. Grievance Redressal

If you have any grievances or concerns, please contact our Grievance Officer:

  • Name:
  • Designation: Grievance Officer
  • Email:
  • Office Address: Roommate, 26/1/1A/4, Somji Chowk, Pune Saswad Road, Ambedkar Nagar, Kondhwa Budruk, Pune, Maharashtra 411048

We will acknowledge your complaint within 48 hours and strive to resolve it within 30 days.

16. Contact Us

For any privacy-related concerns or issues, please reach out to us at business@roommatemattress.com