Frequently Asked Questions (FAQ) –Roommate

1. What products does Roommate offer?

Roommate specializes in premium mattresses, pillows, and PU foam sheets designed to provide maximum comfort, durability, and healthy sleep.

2. How do I choose the right mattress and pillow?

The right mattress depends on your sleeping position, body weight, and comfort preference. Pillows should support your neck and spine alignment. Our team can guide you in selecting the best combination for your needs.

3. Do your mattresses and pillows come with a warranty?

Yes. All Roommate mattresses and pillows
are covered by a standard manufacturer’s warranty against material or workmanship defects. Warranty duration varies by product.

4. Can I buy a mattress with matching pillows?

Absolutely! We offer mattress + pillow
combos for a complete sleep solution at special prices.

5. Do you provide custom sizes?

Yes. Both mattresses and foam sheets can be customized to fit your bed frame and personal requirements.

6. How long do Roommate mattresses and pillows last?

With proper care, our mattresses last 7–10
years, while our pillows typically last 2–3 years depending on usage.

7. How do I care for my mattress and pillow?

  • Use a protector to avoid dust and spills.
  • Rotate your mattress every 3–6 months.
  • Wash pillow covers regularly and replace pillows when they lose firmness.

8. Can I try the product before buying?

We offer sample material on request for
mattresses and foam sheets. For pillows, our descriptions and images provide a
clear idea of comfort levels.

9. What payment methods do you accept?

We accept UPI, online payments, bank
transfers, and cash on delivery (where available).

10. Do you provide delivery?

Yes, we deliver across India. Delivery
timelines depend on your location and product availability.

11. Can I return or exchange products?

Returns or exchanges are only accepted in
case of manufacturing defects or if you received the wrong item. For hygiene
reasons, used mattresses and pillows cannot be returned.

12. How can I contact Roommate?

You can reach us via: